Frequently Asked Questions
Services
What services do you offer? We help small businesses with marketing systems, website optimization, and photography that tells your story.
Can I customize packages? Yes, every package can be tailored to fit your business needs.
Do you work with startups or established businesses? Both! Whether you’re just starting out or scaling up, we’ve got solutions!
Pricing & Payments
How do subscriptions work? Subscriptions give you ongoing support at a set monthly rate.
Do you charge setup fees? Some services have a one‑time setup fee, but we keep pricing clear and upfront.
What payment methods do you accept? We accept major cards and online payments through our checkout system.
Scheduling & Availability
How do I book a consultation? You can book directly through our website using Acuity scheduling.
Do you offer one‑time projects? Yes, you don’t have to commit to a subscription if you just need a single project.
What’s your turnaround time? We aim to have projects completed as soon as possible. We can give weekly check-ins to discuss progress. We go by first come, first serve. If you book first, we work on yours first. This will affect times of completion.
Website Optimization
Can you work on my existing site? Absolutely! we specialize in refreshing and optimizing sites you already own.
Do you only build on Squarespace? Squarespace is our go‑to, but we plan to optimize through other domains such as WordPress, Wix, and Shopify too.
Will I still own my site after optimization? Yes, you keep full ownership and control.
Photography
Do you travel for photography? Yes, we offer structured travel fees for regional and extended distances.
How are photos delivered? You’ll receive high‑resolution digital files, ready for web and print.
Can I use them on social media? Of course, all photos are yours to use across platforms.
Policies
What’s your cancellation policy? Cancellations must be made 48 hours before scheduled work to avoid fees.
Do you offer refunds? Refunds are handled case‑by‑case, but we aim to keep things fair. One-time packages are non-refundable.
How do you handle confidentiality? Your business info stays private, just between us.
What makes us different?
We actually listen Before we touch or create anything, we learn who you are, how you work, and what matters to you. We take our time to ensure that we can meet your needs and create what you’ve imagined!
Real people, real work Everything we create is done by a human, not a robot, not an auto‑generated, very obvious AI photo, logo, or post. Your business deserves someone who cares enough to do it right!
Small‑town honesty We’re Kentucky people. We believe in doing good work and treating you like family.
Systems that don’t make you want to scream No complicated dashboards or overwhelming technology. We build simple, clean systems that make your life easier; brought to you by Tim with the business degree!
Photos that feel like your business We capture the real stuff; your space, your people, your vibe, and aesthetic, not staged stock photos that look nothing like you or your brand.
This attracts customers that crave the authenticity that seems to be fading with the advancements of AI, even though it’s blatantly obvious when it’s used. You deserve EFFORT, NOT EASE!
We grow with you Your business will evolve, and we’ll evolve with you. We’re here for the long haul!